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Customer Testimonials

Mr King from Lytham St. Anne’s wrote:

In these days of highly differing standards of serviced from various types of business, I thought I would write to thank you for the extremely high level of service I received when I came to you with my problematic DVD recorder. Your patient and prompt attention to the problems was gratefully received. I would certainly highly recommend your services to anyone.

Mrs Shaw from Chorley wrote:

Just a note to say thank you for the efficient and friendly way your staff dealt with my request to repair our Sony television. I would also like to say that the company North West Appliance Repairs Ltd provided excellent service. They came as we arranged and also kept us up to date on the part they needed to order.

Mr Watson wrote:

I was visited by one of your repairmen named Chris and Jim who replaced the screen on my TV. I would just like to say how pleased I was by the staff you have including the lady at the other end of the telephone. The service I received was excellent, very professional and friendly. North West Appliance Repairs gives a really good service.

Mr James from Surrey wrote:

I recently sent a Sony DVD to you for repair. I have now received it back duly repaired and I am writing to say thank you for the service that I received from your company.

I dealt with Nigel and I couldn’t have asked for a better person to deal with. He was polite and patient on the phone and was extremely helpful in helping me re-tune the DVD with our TV. As far as I am concerned he is a credit to your company.

When I first rang North West Appliance Repairs i spoke to Cliff, and he was also very helpful.

Mr Eve from Caterham wrote:

I am writing in order to express my appreciation for the speedy and efficient service your firm gave me in repairing my video recorder. We needed it urgently for this weekend and you turned the unit round in two working days which is excellent.

The telephone service given by Andy was so helpful and understanding reminded me of a bygone era, when service mattered. He was, furthermore, patience personified when I found I could not re-install the recorder – which he achieved with great aplomb and speed.

It has been a great pleasure being served by your company and i am passing on a copy of this letter to D&G.

Mrs Duli from Preston wrote:

I would like to say a big thank you for your help and excellent customer service with regard to helping me get my 42” Panasonic repaired. Keep up the good work, from one very happy customer. Enjoy the chocolates.

Mrs Bradshaw from Prescot wrote:

I would like to thank your collegue who delivered and installed our television on Thursday. For his manner and assistance and customer care was excellent. Could you please pass my thanks on to him.

Mr Morton from Wigan wrote:

I recently phoned to request some attention to my television and i am writing to thank you and your engineer who dealt with the problem very quickly, politely and efficiently.

It is great relief in this day and age to know that there are companies such as yours who respond so well and obviously care for their customers.

Mr Palmer from Moorlynch wrote:

My Panasonic digital recorder had been a lot of trouble until it was sent to NWAR, who cured it.

An entirely different fault cropped up and I asked if I could send to them again. I received a phone call from the proprietor who took me, step by step, through the installation process until it was correctly installed. I am very grateful to him.

You couldn’t get better service than that. Many thanks.

Miss Knapp from Cheshire wrote:

We were very impressed and pleased with the installation service we received. Kevin the installer was very pleasant and helpful.

Mr Finn wrote via email:

I just had to write to tell you how impressed I am with the repair service I received from your company. After reporting the fault to Richer Sounds, I received a call the following day from your company to arrange a time and date to ascertain the fault with the TV.

After the part was ordered, your company kept me up to date with the part delivery and organised a return visit in a matter of two days.

The engineer, Jason, repaired the TV and carried out his work in a friendly and pleasant manner.

I have to say it is most refreshing to experience the excellent customer relations shown by your company. Thank you.

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